Policy


1. Booking & Reservation

  • A booking is not confirmed until the required deposit or full payment is received.
  • The customer must provide accurate contact information, event address, and delivery access details.
  • By submitting a booking, the customer agrees to all Terms & Conditions listed here.

2. Payments

  • A non-refundable deposit of 30% is required to secure your rental items.
  • The remaining balance must be paid no later than 48 hours/2 days before delivery.
  • If the balance is not paid by the due date, the booking may be canceled and the deposit forfeited.
  • We accept the following payment methods: cash, debit or credit cards, some mobile payments, bank transfers online invoicing

3. Security Deposit

  • A refundable security deposit of $100 is required for all rentals.
  • The deposit covers damage, missing items, excessive cleaning, or misuse.
  • The deposit will be refunded within 1–3 business days after items are inspected.
  • Damage or replacement costs exceeding the security deposit will be billed to the customer.

4. Cancellation Policy

  • Cancellations made 2 days or more before the event will receive a refund excluding the deposit.
  • Cancellations made within 1 day of the event receive no refund.
  • Weather cancellations are handled on a case-by-case basis. Deposits remain non-refundable.

5. Delivery & Pickup

  • Delivery is available within 100 miles of our location.
  • Customers will be provided a delivery window, not an exact time.
  • Someone 18+ must be present at delivery to accept and sign for the items.
  • After-hours deliveries or pickups (before 7 AM or after 11 PM) may involve additional fees.
  • If the customer is not present during delivery or pickup, an additional fee may apply.

6. Customer Responsibilities

The customer agrees to:

  • Provide clear access for delivery (no stairs, steep hills, blocked paths, etc. unless pre-arranged).
  • Ensure setup areas are clean, level, and safe.
  • Use the equipment only for its intended purpose.
  • Keep equipment protected from rain, damage, pets, and unsupervised use.

7. Damage, Loss, or Cleaning Fees

Customers are responsible for:

  • Any damage, stains, or broken parts.
  • Missing items such as stakes, poles, cords, bags, or accessories.
  • Excessive cleaning needed due to mud, food, drinks, gum, paint, glitter, or smoke.
  • Replacement costs if items cannot be repaired.

8. Weather Policy

  • For safety reasons, we may cancel or refuse setup in severe weather including high winds, lightning, flooding, or unsafe ground conditions.
  • Customers must unplug and stop using inflatables during high winds or storms.
  • Refunds or rescheduling due to weather are handled at our discretion.

9. Safety Rules

  • Equipment must not be moved after setup.
  • No smoking, fire, oils, sharp objects, or food allowed on equipment unless specified.
  • Children must be supervised at all times when using inflatables or equipment.
  • Setup and Placement: All equipment must remain in the position in which it was delivered and set up. Moving or altering the equipment after setup can cause damage or create safety hazards.
  • Prohibited Items and Activities:
    • No smoking near or on any rental equipment.
    • No open flames, fire pits, grills, candles, or fireworks are allowed on or near the equipment.
    • No oils, sharp objects, glass, or confetti may be used on or near equipment.
    • Food and drinks are prohibited unless specifically allowed for certain items.
  • Supervision:Children and all users of equipment must be supervised at all times by a responsible adult. The customer is fully responsible for ensuring safe use.
  • Capacity Limits:Equipment must be used only within the recommended capacity limits. Exceeding weight or occupancy limits may result in injury or equipment damage.
  • Footwear and Clothing:Users must wear appropriate footwear (no shoes with spikes, cleats, or hard soles) and avoid loose or sharp objects such as jewelry, belts, or toys that could damage equipment or cause injury.
  • Weather and Environmental Conditions:Equipment should not be used in unsafe weather conditions, including high winds, heavy rain, lightning, or extreme temperatures.All inflatables must be unplugged and deflated in case of inclement weather.
  • Safe Use Instructions:Users must follow all posted instructions and guidelines for each rental item. Improper use, horseplay, or roughhousing is strictly prohibited.
  • Hazardous Surfaces:Equipment must be placed on flat, stable surfaces. Avoid rocks, sharp objects, slopes, or uneven terrain that could cause tipping or damage.
  • Pets:Animals are not allowed on rental equipment unless specifically permitted.

10. Liability

  • We are not responsible for injuries caused by misuse, negligence, or failure to follow safety guidelines.
  • The customer assumes full responsibility for all persons using the equipment during the rental period.
  • Assumption of Risk: The customer acknowledges that using rental equipment carries inherent risks, including but not limited to falls, collisions, slips, and other accidents. By using the equipment, the customer agrees to assume all risks associated with its use.
  • Customer Responsibility: The customer is responsible for all persons using the equipment during the rental period, including children, guests, or event staff. The customer must ensure that all users follow posted safety rules and any additional instructions provided by our staff.
  • Misuse and Negligence: We are not responsible for injuries or accidents resulting from misuse, reckless behavior, failure to follow safety guidelines, improper setup, or supervision that does not comply with instructions provided.
  • Supervision: Children must be supervised by a responsible adult at all times. The customer is solely responsible for monitoring activity and preventing unsafe behavior while using the rental items.
  • Equipment Safety Compliance: The rental equipment meets safety standards when delivered and set up correctly. Any modifications, tampering, or improper use by the customer or guests that leads to damage or injury is the responsibility of the customer.
  • Indemnification: The customer agrees to hold harmless and indemnify 224 Party Rental LLC from any claims, damages, losses, or expenses arising from the use of the equipment, including injuries, property damage, or legal claims by third parties.
  • Limitations of Liability: In no event shall  224 Party Rental LLC be liable for indirect, incidental, or consequential damages arising from the use or inability to use the equipment, even if advised of the possibility of such damages.

11. Property Damage

  • We are not responsible for damage to lawns, shrubs, sprinkler systems, driveways, or underground lines from stakes or equipment.
  • Customer must notify us of underground utilities before setup.

12. Equipment Return

  • All items must be returned in the same condition they were delivered.
  • Items left out, wet, or damaged may result in additional fees.

13. Refusal of Service

We reserve the right to refuse delivery or service if conditions are unsafe, payment is not completed, or the customer violates any terms.

14. Agreement

By placing a booking, the customer acknowledges and agrees to all Terms & Conditions listed above.