Privacy/Rental Policies with Rental Protection Plan ( RPP)

Privacy Policy

Effective Date: [8-20-25]

Business Name: 224 Party Rental, LLC

224 Party Rental, LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

Full name
Phone number
Email address
Billing and delivery address
Event details (date, location, type of event)
Payment-related information (processed securely through third-party providers)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected to:

Process reservations, bookings, and payments
Communicate with you regarding your rental, delivery, or inquiries
Provide customer support
Send confirmations, invoices, and service updates
Improve our website, services, and customer experience
Comply with legal, tax, and business obligations
Protect against fraud, unauthorized transactions, or misuse of our services

3. Payment Information

We do not store or retain your full credit or debit card information.

All payments are processed securely through trusted third-party payment processors. These processors are responsible for handling your payment data in accordance with their own privacy policies.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only in the following situations:

With service providers who assist in operating our business (payment processors, website hosting, scheduling software)
To comply with legal obligations, court orders, or law enforcement requests
To protect our rights, property, or safety, or the rights of others
In connection with a business transfer, merger, or sale of assets

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

Improve website functionality
Analyze traffic and usage trends
Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is 100% secure, we take appropriate steps to safeguard your data against unauthorized access, disclosure, or misuse.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Meet legal, tax, or accounting requirements
Resolve disputes and enforce agreements

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to the personal information we have about you
Request corrections to inaccurate information
Request deletion of your personal information (subject to legal requirements)

To make a request, please contact us using the information below.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

224 Party Rental, LLC

Email: [email protected]

Website: www.224partyrental.com

TERMS AND CONDITIONS

1. Booking & Reservation

A booking is not confirmed until the required deposit or full payment is received.

The customer must provide accurate contact information, event address, and delivery access details.

By submitting a booking, the customer agrees to all Terms & Conditions listed here.

2. Payments

A non-refundable deposit of 30% is required to secure your rental items.

The remaining balance must be paid no later than 48 hours/2 days before delivery.

If the balance is not paid by the due date, the booking may be canceled and the deposit forfeited.

We accept the following payment methods: cash, debit or credit cards, some mobile payments, bank transfers online invoicing

3. Security Deposit

A refundable security deposit of $100 is required for all rentals.

The deposit covers damage, missing items, excessive cleaning, or misuse.

The deposit will be refunded within 1–3 business days after items are inspected.

Damage or replacement costs exceeding the security deposit will be billed to the customer.

4. Cancellation Policy

Cancellations made 2 days or more before the event will receive a refund excluding the deposit of non tent items .

Cancellations made within 1 day of the event receive no refund of non tent items.

Weather cancellations are handled on a case-by-case basis. Deposits remain non-refundable.
Tent Rental Cancellation Policy Due to the high demand, scheduling requirements, and advance logistical planning involved with tent rentals, tent reservations are subject to a strict cancellation policy.• Any event that includes a tent rental must be canceled no later than six (6) weeks prior to the scheduled event date to avoid financial obligation for the tent.• Cancellations made fewer than six (6) weeks before the event date will result in the customer being fully responsible for the tent rental, including but not limited to the full tent rental fee, associated equipment, labor, and reserved inventory.• Once the six-week cancellation window has passed, the tent is considered locked into the reservation and removed from availability for other customers. As a result, no refunds, credits, or reductions will be issued for tent rentals canceled within this timeframe.• Tent rental fees are non-transferable to other events or dates if canceled within six (6) weeks of the scheduled event.• Weather-related concerns do not constitute grounds for cancellation or refund, as tents are intended to provide weather coverage. Final decisions to proceed due to weather remain the responsibility of the customer.• Any modifications, reductions, or removal of tent rentals after the five-week deadline are not permitted and will be billed as originally contracted.• Exceptions, if any, must be approved in writing by 224 Party Rental LLC and are granted at the company’s sole discretion. By booking a tent rental with 224 Party Rental LLC, the customer acknowledges and agrees to this cancellation policy and understands that tent inventory is reserved exclusively for their event.

5. Delivery & Pickup

Delivery is available within 100 miles of our location.

Customers will be provided a delivery window, not an exact time.

Someone 18+ must be present at delivery to accept and sign for the items.

After-hours deliveries or pickups (before 7 AM or after 11 PM) may involve additional fees.

If the customer is not present during delivery or pickup, an additional fee may apply.
Delivery & Pickup – Tent Rentals Due to scheduling logistics, equipment availability, event volume, weather considerations, and crew coordination, tent rentals may be delivered/picked up anywhere from one (1) to seven (7) days prior/after to the scheduled event date, at the sole discretion of 224 Party Rental LLC.• The customer acknowledges and agrees that 224 Party Rental LLC reserves the exclusive right to determine the delivery, installation, and pickup dates and times for all tent rentals.• Delivery/pick up timing is not guaranteed to occur on the event date itself. Early delivery does not constitute early use unless otherwise agreed to in writing.• Pickup of tents and related equipment may occur at any time following the event, including the same day, next day, or up to several days after the event, as determined solely by 224 Party Rental LLC.• The customer agrees to provide clear, unobstructed access to the delivery location during the delivery and pickup window. Failure to provide access may result in additional fees or inability to complete service, without refund.• Once a tent has been delivered and installed, the customer assumes full responsibility for the equipment, including protection from damage, theft, vandalism, misuse, or weather-related issues, until pickup is completed.• The customer may not relocate, alter, disassemble, or adjust the tent or any associated equipment without prior written approval from 224 Party Rental LLC.• Requests for specific delivery or pickup times are considered preferences only and are not guaranteed unless confirmed in writing by 224 Party Rental LLC.• No refunds, discounts, or credits will be issued due to early delivery or delayed pickup, as pricing is based on the reserved event date and inventory commitment. By booking tent rentals with 224 Party Rental LLC, the customer acknowledges and agrees to these delivery and pickup terms.

6. Customer Responsibilities

The customer agrees to:

Provide clear access for delivery (no stairs, steep hills, blocked paths, etc. unless pre-arranged).

Ensure setup areas are clean, level, and safe.

Use the equipment only for its intended purpose.

Keep equipment protected from rain, damage, pets, and unsupervised use.

7. Damage, Loss, or Cleaning Fees

Customers are responsible for:

Any damage, stains, or broken parts.

Missing items such as stakes, poles, cords, bags, or accessories.

Excessive cleaning needed due to mud, food, drinks, gum, paint, glitter, or smoke.

Replacement costs if items cannot be repaired.

8. Weather Policy

For safety reasons, we may cancel or refuse setup in severe weather including high winds, lightning, flooding, or unsafe ground conditions.

Customers must unplug and stop using inflatables during high winds or storms.

Refunds or rescheduling due to weather are handled at our discretion.

9. Safety Rules

Equipment must not be moved after setup.

No smoking, fire, oils, sharp objects, or food allowed on equipment unless specified.

Children must be supervised at all times when using inflatables or equipment.
Setup and Placement: All equipment must remain in the position in which it was delivered and set up. Moving or altering the equipment after setup can cause damage or create safety hazards.
Prohibited Items and Activities:
- No smoking near or on any rental equipment.
- No open flames, fire pits, grills, candles, or fireworks are allowed on or near the equipment.
- No oils, sharp objects, glass, or confetti may be used on or near equipment.
- Food and drinks are prohibited unless specifically allowed for certain items.
Supervision:Children and all users of equipment must be supervised at all times by a responsible adult. The customer is fully responsible for ensuring safe use.
Capacity Limits:Equipment must be used only within the recommended capacity limits. Exceeding weight or occupancy limits may result in injury or equipment damage.
Footwear and Clothing:Users must wear appropriate footwear (no shoes with spikes, cleats, or hard soles) and avoid loose or sharp objects such as jewelry, belts, or toys that could damage equipment or cause injury.
Weather and Environmental Conditions:Equipment should not be used in unsafe weather conditions, including high winds, heavy rain, lightning, or extreme temperatures.All inflatables must be unplugged and deflated in case of inclement weather.
Safe Use Instructions:Users must follow all posted instructions and guidelines for each rental item. Improper use, horseplay, or roughhousing is strictly prohibited.
Hazardous Surfaces:Equipment must be placed on flat, stable surfaces. Avoid rocks, sharp objects, slopes, or uneven terrain that could cause tipping or damage.
Pets:Animals are not allowed on rental equipment unless specifically permitted.

10. Liability

We are not responsible for injuries caused by misuse, negligence, or failure to follow safety guidelines.

The customer assumes full responsibility for all persons using the equipment during the rental period.
Assumption of Risk: The customer acknowledges that using rental equipment carries inherent risks, including but not limited to falls, collisions, slips, and other accidents. By using the equipment, the customer agrees to assume all risks associated with its use.
Customer Responsibility: The customer is responsible for all persons using the equipment during the rental period, including children, guests, or event staff. The customer must ensure that all users follow posted safety rules and any additional instructions provided by our staff.
Misuse and Negligence: We are not responsible for injuries or accidents resulting from misuse, reckless behavior, failure to follow safety guidelines, improper setup, or supervision that does not comply with instructions provided.
Supervision: Children must be supervised by a responsible adult at all times. The customer is solely responsible for monitoring activity and preventing unsafe behavior while using the rental items.
Equipment Safety Compliance: The rental equipment meets safety standards when delivered and set up correctly. Any modifications, tampering, or improper use by the customer or guests that leads to damage or injury is the responsibility of the customer.
Indemnification: The customer agrees to hold harmless and indemnify 224 Party Rental LLC from any claims, damages, losses, or expenses arising from the use of the equipment, including injuries, property damage, or legal claims by third parties.
Limitations of Liability: In no event shall 224 Party Rental LLC be liable for indirect, incidental, or consequential damages arising from the use or inability to use the equipment, even if advised of the possibility of such damages.

11. Property Damage

We are not responsible for damage to lawns, shrubs, sprinkler systems, driveways, or underground lines from stakes or equipment.

Customer must notify us of underground utilities before setup.

12. Equipment Return

All items must be returned in the same condition they were delivered.

Items left out, wet, or damaged may result in additional fees.

13. Refusal of Service

We reserve the right to refuse delivery or service if conditions are unsafe, payment is not completed, or the customer violates any terms.

14. Agreement

Promotion Terms and Conditions

By placing a booking, the customer acknowledges and agrees to all Terms & Conditions listed above.

Effective Date: 08-20-2025]

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE PARTICIPATING IN ANY PROMOTIONAL OFFER OR DISCOUNTED RENTAL. BY BOOKING OR USING ANY PROMOTION, YOU AGREE TO BE BOUND BY THESE TERMS.

General Information
- All promotions, discounts, or special offers (“Promotions”) offered by 224 Party Rental LLC (“Company”) are intended for informational and marketing purposes only.
- The Company reserves the right to modify, suspend, or terminate any Promotion at any time, without prior notice.
Eligibility
- Promotions are valid only for customers booking directly with 224 Party Rental LLC.
- Customers must comply with all standard rental policies, including deposits, cancellations, and damage fees.
- Certain promotions may have age, residency, or other restrictions; participation constitutes acceptance of these restrictions.
Discount Application & Limitations
- All discounts apply only to the total rental cost as specified in the Promotion.
- Promotions cannot be applied retroactively to previous bookings.
- Discounts cannot be combined with other promotions, coupons, or offers unless explicitly stated.
- The Company reserves the right to exclude certain items, services, or dates from any Promotion at its discretion.
Availability & Duration
- Promotions are valid only while supplies last or during the time period stated in the advertisement.
- The Company is not responsible for technical, human, or typographical errors that may occur in advertising, including online, social media, email, or print materials.
Booking & Payment
- Booking is subject to availability.
- The Promotion discount will only be applied upon full compliance with booking and payment procedures.
- All standard rental terms apply regardless of the Promotion.
Limitation of Liability
- 224 Party Rental LLC makes no warranties or representations, express or implied, about the Promotion.
- The Company is not responsible for any indirect, incidental, or consequential damages arising from participation in any Promotion.
- By participating, customers agree that the Company will not be liable for disputes arising from perceived errors in discount application, scheduling, or product availability.
Promotional Content Accuracy
- While the Company strives for accuracy, errors, omissions, or miscommunications may occur.
- Any misprinted or incorrectly advertised terms will be corrected by the Company in its sole discretion.
Governing Law & Dispute Resolution
- Promotions are governed by the laws of the State of Michigan, without regard to conflict of law principles.
- Any disputes arising from participation in Promotions shall be resolved exclusively in the courts of the State of Michigan.
Severability
- If any provision of this Disclaimer is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Acknowledgment

By participating in any Promotion, the customer acknowledges having read, understood, and agreed to this Promotional Disclaimer.

Rental Protection Plan (RPP)

Optional Add-On for Clients

The Rental Protection Plan (“RPP”) is an optional coverage offered by 224 Party Rental that helps protect clients against accidental damage to rented equipment during the rental period. The RPP is designed to reduce the client’s financial responsibility for unintentional damage, while ensuring equipment can be repaired or replaced promptly.

1. What the RPP Covers

The RPP covers the following types of unintentional damage:

Accidental tears, rips, or punctures to inflatables
Damage from unexpected weather events (wind, rain, storms) when safety rules were followed
Accidental spills, stains, or minor cosmetic damage
Damage caused by normal, responsible use
Minor broken components such as stakes, clips, straps, or tie-downs
Electrical malfunctions not caused by misuse

2. What the RPP Does Not Cover

The RPP does not cover:

Misuse, abuse, or negligence
Overloading or improper operation
Intentional damage or vandalism
Theft, loss, or disappearance of equipment
Unauthorized movement or relocation
Damage from pets, fireworks, smoking, sharp objects, food, oils, or prohibited items
Water damage on equipment not designed for water use
Damage caused by ignoring weather warnings or leaving equipment unattended in unsafe conditions

Clients remain fully responsible for repair or replacement costs for non-covered damage.

3. Cost of the RPP

The cost of the RPP is based on the type, size, and value of the rented equipment.

Pricing may vary depending on the items rented and will be shown on the client’s invoice or rental agreement.

The fee must be paid before delivery or pickup for coverage to apply.

4. Client Responsibilities Under the RPP

Clients must still:

Follow all safety and operating rules
Supervise equipment at all times
Keep equipment secure, clean, and protected
Report any damage or malfunction immediately
Prevent further damage once an issue is noticed

Failure to follow these rules may void coverage.

5. How Claims Work

If accidental damage occurs:

Call 1-517-858-2922 immediately
Do not attempt to repair equipment
We will inspect the damage at pickup
If covered, repair costs are waived
If not covered, the client will be billed for repair or replacement

6. Limitations

The RPP limits the client’s liability for accidental damage up to the repair cost of the equipment. It does not guarantee replacement equipment during the event. The RPP is non-refundable once the rental period begins.

7. Agreement

By selecting and paying for the RPP, the client acknowledges and accepts all terms listed above. Declining the plan means the client accepts full responsibility for all damage or loss.

Elevator Access & Multi-Level Delivery Fee

To ensure safe, timely delivery and pickup of rental equipment, additional charges may apply when elevators or multi-level access is required.

What Is an Elevator Charge?

An elevator charge applies when rental items must be transported using an elevator or delivered to locations above ground level that are not easily accessible from street level.

When an Elevator Charge Applies

An elevator fee may be added if:

Delivery or pickup requires use of an elevator
The event location is above the ground floor (apartments, condos, offices, venues, hotels, etc.)
Multiple elevator trips are required due to item size or quantity
Long elevator wait times delay delivery or pickup
Access involves long hallways or distance from elevator to setup area

Elevator Charge Breakdown

Elevator charges are based on time, labor, and difficulty of transport:

Standard Elevator Fee: $25 Applies to one elevator with reasonable access and minimal wait time.
Additional Floors: $40 per floor Charged if items must be transported beyond the first elevated floor.
Multiple Trips / Large Orders: $125 Applies when equipment requires several elevator trips due to size or quantity.
Extended Wait Time: $15 per 15 minutes Charged if elevator access is delayed due to shared use, reservations, or restrictions.
Difficult Access Fee (if applicable): $ Applies to long hallways, small elevators, tight turns, or restricted loading zones.

Important Notes

Elevator access must be reserved and available at both delivery and pickup times.
Customer is responsible for ensuring the elevator can safely accommodate the equipment.
Any damage to elevators, hallways, walls, or property caused by insufficient access or instructions is the customer’s responsibility.
Fees may vary depending on location, order size, and complexity.

How to Avoid Additional Charges

Ensure ground-level access whenever possible
Reserve a freight or service elevator if available
Provide accurate access details at booking